Knowledgebase

Can I cancel my SSL certificate? Is there a refund? Yes, you may cancel the SSL certificate after it has been issued. Refund is only available if the...

Can I request for a reissue of a certificate? Yes, you may request for a reissue of your SSL certificate if the CSR information submitted in...

How do I generate a CSR? Kindly visit the [ https://ssltools.digicert.com/checker/views/csrGenerate.jsp ] for some of the...

How do I get a new certificate for my organisation? Existing customers which have a revoked SSL certificate have the options below to request for a...

How do new gTLDs affect my SSL certificate? The new gTLDs (generic Top-level Domains) are the new domain name extensions that will come into...

How long does it take to issue SSL certificates? The time depends on which product the applicant selects. He/she can get a DV certificate within a...

How to get SSL free SAN certificate? 1. As an extra added benefit to our end customers, now the purchase of the SSL certificates below...

What are the requirements to purchase an SSL certificate? The applicant needs to have a domain name and a dedicated IP for his/her website in order to...

What is SSL? The SSL (Secure Sockets Layer) protocol is the web standard for encrypting communications between...

What is a Certificate Signing Request (CSR)? A Certificate Signing Request (CSR) is an encrypted text that must be generated from the server...

What is a Wildcard certificate? A Wildcard certificate allows the applicant to secure and manage multiple subdomains on a single...

What is the Warranty? An SSL certificate Warranty provides the applicant’s website with extra assurance that his/her...

What is the difference between DV, OV and EV SSL certificates? Domain Validation (DV) Domain Validated (DV) certificates only require the applicant to verify...

When should I renew my SSL certificate? SSL certificate renewal can only be done 30 days before the expiry date. Renewal made in any...

Who can apply for an EV SSL certificate? Corporations, LLCs, sole proprietorships, partnerships, governments and schools are eligible to...

Why do you ask for documents when I apply for a certificate? A strong validation is beneficial for the continued growth of an online business; therefore, it...

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